All orders are supplied subject to product availability.
All prices are quoted in New Zealand dollars (NZD), inclusive of GST.
We use DPS Express to process our credit card payments. We do not collect any credit card information on our website. Items will be dispatched once payment has been completed.
Direct Credit/bank transfer may be slightly slower. Items will be shipped once payment clears in our account.
NZ Delivery only. Physical delivery address required - sorry, no rural addresses or PO Boxes.
Orders will be dispatched Monday - Thursday (we will do our best to dispatch orders same day if placed before lunch). Orders placed on a Friday will be dispatched on the following Monday. If your order is URGENT please call and let us know, help us get it to you on time.
We will not be held liable for failure to deliver when delay is beyond the control of Kaikoura Cheese Ltd, but we will do our best to advise you if we know of any problem.
Please give clear delivery instructions and a contact phone number, and where to leave the goods if you are not home, e.g. ‘in the shade at the back door’. If a customer is not home to take delivery of the goods, the goods shall be left at the delivery address.
Due to the highly perishable nature of cheese we can only send goods within New Zealand, and not to rural addresses. We use ice to keep the cheese cold, and polly bins in the warmer months.
Refunds & Disputes Resolution
At Kaikoura Cheese our goal is to provide you with superior service and quality handmade products. If for any reason you are not satisfied with your purchase from us, please contact us as soon as possible. Claims must be made within 24 hours.
Our policy on goods you are not satisfied with - phone/email us and explain. We will be glad to replace or exchange the item, or refund your money if necessary.
For more information please
Call: 03 319 7598
Acceptance of Terms & Conditions
Placing an order with Kaikoura Cheese Ltd. means that you have read and accepted our Terms & Conditions.
Kaikoura Cheese Ltd will not sell goods intended for resale, we reserve the right to refuse or cancel a delivery at any time.